WestJet said Wednesday afternoon that the airline's app experienced a "technical issue" that caused some users to see personal data of other customers.
Several people told CBC News that they had phone numbers, home addresses, dates of birth, email addresses, WestJet dollars, and flight voucher details. Said he could see profile information of other users . In some cases, the last four digits of the user's credit card number.
In a statement emailed to her CBC News, a WestJet spokeswoman said at 3:53 pm MT, "A guest on the WestJet app is experiencing technical difficulties affecting his profile. problems have been identified,” he said. Added that the issue was resolved at 4:27 PM.
However, WestJet app user Paul Baines, who was able to view multiple profiles in the app, said he believes the problem lasted an hour longer than WestJet indicated.
Baines, from London, England, is visiting her partner in Toronto, her Victoria Angus. Angus said she first noticed the problem around 3pm. She MT when she logged into the app to confirm her flight to London.
"When I went into my profile, it had a random person's name on it," Angus said. She was able to verify the person's contact information and some of her credit card information.
When she went to view member information, Angus said she saw another person's personal information.
"There were 4-5 occasions where different profile information was randomly displayed each time the screen was refreshed." , said it may see the last four digits of other users' credit card numbers and the name of the credit card company, in addition to other personal data.
WestJet apologizes
"We had enough information that if there were bad actors, they could have damaged people's data records," he said. rice field.
"This is a very serious data breach regarding the availability of this data."
WestJet said in a statement about the confusion He apologized to the guest and said they were looking into the issue.
"We take the privacy of our guests very seriously and will continue to update our guests as needed," WestJet said.
39} WestJet did not respond to CBC questions about how many people were affected by the technical glitch or how many users' personal information was shared.Another of his WestJet app users reported a similar experience on his Twitter on Wednesday afternoon.
Derek Bowen (from Nanaimo, BC) saw the personal contact information of two of his other users and their Travel said he found his bank, rewards his bank, types of travel. Vouchers they have available.
"I was just amazed that I actually got that information," he said.
Users
Baines,
Baines, Angus, and Bowen, who were not satisfied with the response, contacted WestJet to report the problem as soon as he discovered it, but were disappointed with the results. said he did.
When Angus reached out on his social media, he had an automated response. She then called her customer service line, but got very little information.
"They said, 'Yes, we are aware of the problem. We are not IT, so we don't know what to do. 'And that was pretty much it,' she said.
"If I am accessing someone else's data, someone else is accessing my data." I want to know how many times my data was hit.”
Baines, through LinkedIn, is a technical rep working for WestJet. tried to contact He explained the problem to the employee, who said the airline was looking into it.
Meanwhile, Mr. Bowen said he sent the airline direct his message on his Twitter account, but received no response.
"What really surprised me was that there was no WestJet release of him on Twitter or on his website," he said.
Baines added: "We are now in the position of data coming from a secure environment. So I have confidence in using this company again. My trust in the company has declined."