Hans Schulz's car was parked on the street outside a nightspot in downtown Lethbridge on April 16, enjoying live music inside. As Schultz was standing on the sidewalk between performances, his crossover SUV was hit by his e-scooter.
"I was talking to some people. I had my back to the van and suddenly I heard a big bang," Schultz said.
According to the police, the e-scooter driver was given an immediate failure of sanctions on the road. This means there was reason to believe that she was operating the e-scooter under the influence of alcohol or drugs, or in excess of federal law. Restrictions on alcohol and drugs.
After receiving a $4,121.31 estimate to repair the damage, Schulz notified his Allstate (his insurance company) and approximately one month later he received his first approval of his claim. It is said that it was done.
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"(Allstate) called the repair shop and said everything was fine," Schulz said. "Twenty minutes later, they called me. 'Oh, I have bad news. Our supervisors did not approve of this claim.'
Global News on Monday he contacted Allstate. Allstate confirmed the claim on Tuesday, just four months after the crash.
"[The Allstate representative] apologized and she said everything went wrong and it was all her fault," Schultz said. "That's why I can go get my car fixed right now."
Canada's Allstate Insurance Company issued a statement, saying Global News Schulz was paying for the repair of his car, which is currently under repair. I told them I received the full amount.
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Given the growing popularity of e-bikes, e-scooters and hoverboards, Allstate will ensure Canadians have adequate coverage to cover losses incurred from these new forms of transportation. We would like to encourage you to review our policies to ensure that ', the statement said.
However, the company did not provide any explanation as to why it took him four months and his e-mail from Global News to make it happen.
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"I couldn't sleep. I tossed and turned," Schultz said of his experience. 'I was so angry.'
Global News also reached out to Neuron Mobility. A company that operates e-scooters in Lethbridge.
According to its website, Neuron offers riders free personal accident insurance.
READ MORE: Despite growing popularity, electric scooters are still illegal on Quebec roads
Under the influence of substances that may impair the operator's ability to ride safely.
"We are actively investigating this situation. At Neuron, safety is at the heart of everything we do, and we continue to advocate for responsible riding practices through ongoing educational efforts."
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"Most of our riders follow local riding rules and The city's shared e-scooter program has been very well received and has received considerable support."
The company said that whether or not e-scooter drivers followed Neuron's insurance procedures, Neuron would It did not allow further questions, such as whether any action had been taken for failing to impose immediate sanctions on her street.
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