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Passengers at Tordeaux Airport in Montreal are lagging behind in "unprecedented" demand and facing lost baggage

If you look at Montreal-Pierto International Airport on Friday, you will find long lines and long faces everywhere.

"It was a nightmare," said Alpha Collins, whose flight to Toronto was delayed.

Flight status boards are color coded for delays and cancellations, affecting most domestic flights. The vacations of many passengers for the first time in years are now at a loss.

"Air Canada delayed its flight from Toronto to Montreal and missed the connection to Cancun," said traveler Karl Gomez.

Read more: What compensation can Canadian passengers receive as flight delays and cancellations increase?

Christopher Volk and his girlfriend are also flying with Air Canada, but are currently stuck in Montreal.

"We cruised from Barcelona. We had to be there exactly on time and they delayed our flight. Because we missed the cruise. I'm running out of money, "he told Global News.

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Some airlines, including Air Canada, say they don't have the staff to keep up with demand. ..

The airline will reduce service in July and August, canceling approximately 154 flights per day. Most of those routes fly from Montreal and Toronto.

Air Canada CEO Michael Rousseau said in an email to his customers that people are flying at a speed not seen in the industry.

He said the increase in travel "created unprecedented and unexpected tensions in all aspects of the world's aviation system."

"They have sold tickets for flights that are unstaffed, lacking resources, and incapable of servicing the airport, so now they have to face the music and the final They are doing the right thing, "said Garbol Lukacs, president of Air Passenger Rights.

At the departure level of Trudeau Airport, there is a clear shortage of staff.

Read more: Air Canada inventory declines after airlines cut summer schedules

"To talk to the manager who told me they should come upstairs. When I came upstairs, there was no manager. It's a phone booth," Collins said.

Gomes, trying to find a way to Cancun, was appalled by the lack of help.

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"There is no living person who can help you and the consumer is responsible for this. Is not a service at all, this is absolutely scary, "he said.

With the surge in travel, those trying to escape long weekends need to be patient — and perhaps lighter.

Hundreds of unclaimed check bags are sitting at the arrival level. Frustrated passengers say they can't find the bag hours after landing

"I'm so tired that I can't find my mom's bag, so to be honest. I'm very angry, "said passenger Jennifer Joseph.

The situation is not expected to be resolved soon. Meanwhile, experts say they arrive at the airport very early.

Travel Tips: Continuous Delays Affecting Canadian Travelers

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