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Pay your cell phone bill with a credit card? We may soon face new charges for that

Canadians who pay their cell phone bills by credit card could incur additional charges of each month if the Canadian Telecommunications Regulator approves the current proposal. There is a nature.

Telecommunications company Telus told the Canadian Radio and Television Telecommunications Commission (CRTC) that he added a 1.5% surcharge on bills to customers paying their bills using a credit card. I am asking for permission to add a . If approved, it will go into effect as early as October.

If he is a theoretical customer in Alberta whose cell phone bill is $100, the bill would be $106.66. So it's the base rate of $100 plus he adds $5 of GST to which he adds $1.58 for the new rate. An additional 8 cents of his GST is added to the surcharge.

"The company plans to offer advance notice of charges to existing customers from mid-August," he said in a letter to the regulator.

Fees could be introduced by October

The company has asked regulators to decide on the proposal by September 7 . , we want to start collecting a new fee as follows: The CRTC will have to make a decision on the matter, but in a statement to CBC News, the telecom company sounded like a planned deal.

"From October, Telus If mobility and home services customers choose to pay their bills by credit card, they will be charged a 1.5% credit card processing fee,” Telus told CBC News. in a statement. 

"This fee helps recoup some of the processing costs incurred to accept credit card payments. The average cost for most customers is about $2." You can easily get around it by paying with a bank, debit transaction, or other method, the company said.

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Telus' rationale for this move is that credit card companies, including Visa and MasterCard, agreed to a settlement this summer. It originates from the development of Reimburse millions of dollars worth of credit card processing fees that merchants have paid over the years. Importantly, the settlement will allow the company to bill customers directly for these charges beginning in October. This is what Telus is trying to do.

Previously, many merchants were not allowed to directly charge their customers the fees that credit companies charge them for processing sales. Such fees vary from less than 1% of sales to he over 3% on some premium cards.

With nearly all parts of the company's business regulated by the CRTC, Telus has begun charging regulators fees it expects consumers to start seeing from various merchants soon. you need to get it.

CBC News reached out to Rogers and Bell to see if they had similar plans, but representatives from both companies did not respond to the request within one business day.

Some customers are not happy

Some wireless customers are not enthusiastic about this idea. His Kenneth Hart of Windsor, Ontario, who has been a Telus user for 15 years, calls the plan "money grabs."

Kenneth Hart has been a Telus customer for 15 years and he says the company is making a mistake with this new policy. . (Kenneth Hart)

"This is a bad business move," he told CBC News in an interview. , PR cost, reputation cost, and can lead to dissatisfaction with already dissatisfied customers.”

“This may be the straw that broke the back of a camel.

Telus just submitted its application on Monday, and the CRTC has already been contacted through its website by more than 200 Canadians, many of whom are opposed to the plan. .

Steve Struthers is one of them. A resident of London, Ontario, who is not a Telus customer, is against the plan, so he donated his two cents to the regulator over time.

"Consumers are already very stressed from affordable housing, rising food prices, rising gas prices, and wages not keeping up with any of these.

"I'm sure they can absorb the 1.5% credit card fee. Cell phone companies earn what they earn." It's disturbing to know that in an environment where money isn't happy and people are maxed out on what they can afford, mobile operators still want more."

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Rosa Addario, spokeswoman for OpenMedia, a telecommunications watchdog, said the plan would help the industry extract more revenue from cash-strapped Canadian consumers. state that it is the latest method for

"All three of our telecom providers are reporting higher profits, higher revenues, and more customers for 2021," she told CBC News in an interview. is doing better than ever.It's just another way to raise your bill by imposing shady practices and surcharges, and you're paying more than ever before."

Suze Morrison, a former MPP from Ontario, said

"Working class people, low income people are really struggling to make ends meet right now," she told CBC. told the news. Interview. "Nobody wants to be charged extra just because they are paying to keep the phone line connected."

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while credit cards surcharges creep up on many businesses, but telecom operators She says it's not necessary for them to charge extra. “[111] consumers can choose to go to a family-run restaurant, cook dinner at home, or go to a restaurant that doesn’t charge credit card reading fees,” she said.

"But we allow so much integration in the telecommunications industry, and the space is so proprietary that people say, 'Well, if you charge For the fee, I will take my business elsewhere.I have nowhere else to go."