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Vaillancourt: The decision to outsource the rehabilitation of veterans is at a disadvantage

The contract between veterans and the services needed to reintegrate into civilian life after military service is another layer

Lawrence MacAuley is Veterans Affairs and Associate Minister of National Defence.
Lawrence McCorley is the Department of Veterans Affairs and Deputy Defense Minister.Photo courtesy of Adrian Wyld/Canadian news agency

Unprocessed veterans' disability benefits Recent Audit President's Report on Revealed many shocking details. Not only is the backlog continuing, but veterans in need of support are waiting longer. But it showed that Canadian veterans did not have a real plan to solve the problem. And since I haven't done anything for the past two years, there has been no difference in the waiting time for the lives of veterans and their families. In fact, they made the bad situation even worse.

Now they are about to make another serious mistake that negatively impacts veterans and those who serve them. They are in the process of undertaking a job, spending much more on Canadian taxpayers and implementing a $ 500 million contract for rehabilitation services that reduce services to veterans.

This contract creates another layer between veterans and the services needed to return to work after military service or reintegrate into the lives of civilians. It breaks the bonds they have built with VAC staff and their current service providers and tells them over and over again to qualify for the interests they are already entitled to. Will force you.

Again, Veterans Affairs Canada is trying to use a band-aid solution that causes more problems instead of providing a budget to hire a sufficient number of employees. is. Rehabilitating veterans need large corporations whose primary goal is to make a profit for their shareholders.

Department case managers are already struggling to keep up with the needs of veterans. Despite many promises to reduce their workload to manageable levels and hire more case managers, many of them are working on 40 or 50 cases at a time. These are not just examples, they are simply that the actual veterans and their families do not receive the care and attention they deserve.

Employees of these professions are professional case managers who are willing to serve veterans, but instead their jobs have been sold and services are diminishing. It is not fair to veterans and the workers who serve them.

Veterans, their public advocates, and those who serve them all have better solutions to veterans Canada to reduce service backlogs and barriers. They could easily hire and train additional employees at a fraction of the cost to make up for the shortfall and improve service to Canadian veterans. However, the department seems determined to take a route that only makes things worse.

The first step is to delay the implementation of this new rehab agreement until a full public review is complete. Second, all stakeholders should welcome and encourage feedback before such contracts are implemented. And unless it can be proven that this contract does not harm veterans or cause further delays, they will cancel this contract and have a better plan that will actually help veterans receive the services they need. You need to come up with it.

The government states that it is committed to providing the highest quality service to those who serve them. I think veterans and their families are more suitable. They are already paying for these services at the expense. Don't let me pay you again.

Virginia Vilan Courtis the National President of the Department of Veterans Affairs Employees' Union.

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