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Waterloo Police will send a text update containing information for those who submit crash or intrusion reports

Waterloo Regional Policehas launched a new service that reports intrusions and provides automatic text updates to residents who have entered an incident or clash.

The service states that it has signed a contract with a software company calledSPIDR Techto improve and enhance communication with residents, but Prime Minister Brian Larkin also reduces the amount of calls received by the Communication Center.

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"Our communications center receives nearly 800 9-1-1 calls every day," he said.

“By leveraging the SPIDR Tech platform, we can reduce the volume of calls to communication centers requesting police report updates. Safety is our number one priority

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Priority. Reducing this kind of non-urgent call to our communication center is our It means that people who really need help can get it as soon as possible. "

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Anyone submitting a report of an intrusion or car accident You will receive an SMS message containing confirmation that the report has been received, the occurrence number, and an update on arrival of the officer.

A customer satisfaction survey will also be conducted.

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