Great Britain

Deliveroo crashes – Takeaway lovers fume as app goes down and charges some users SEVEN times for food

THE Deliveroo app has crashed, and is charging users multiple times for the same order.

Twitter lit up at around 8pm with users claiming to have been charged for orders that were never received by the restaurant, or else having multiple delivery drivers appear all with the same meal.

One user claimed to have been charged seven times for the same order, which another said he was charged twice, and was cut off when he called to cancel the second.

A message on the app suggests the system was receiving an unusually high number of orders, and delivery times may be longer than normal.

At around 8pm Deliveroo posted that they were "aware of some difficulties which may be affecting orders at the moment.

"Please bear with us as we work on getting things back to normal as soon as possible."

A screengrab of the message being shown on app users

The help team were requesting those overcharged to send their account details to them in a direct message.

One Twitter user said it was "shocking" that the app was still taking orders and charging cards despite the system failures.

"My order has gone through 4 times and not even getting the option to call to cancel?" tweeted one user.

One user claimed to have been charged seven times for his order
Other Twitter users saw the funny side of the situation

Another said she had been charged three times, but the restaurant hadn't received her order.

The SunOnline have contacted Deliveroo for comment.

One Twitter user saw the funny side of the situation, tweeting: "When you order @Deliveroo and half an hour later there's 3 delivery drivers outside with your order (3 different times).

We pay for your stories! Do you have a story for The Sun Online news team? Email us at or call 0207 782 4368 . You can WhatsApp us on 07810 791 502. We pay for videos too. Click here to upload yours.

Football news:

Josep Bartomeu: Setien is doing a great job. We have full confidence in him
Pique on La Liga: Barca do not like to fall behind, but we have made every effort to change the situation
Pep Pro 0:1 with Southampton: city liked the Game, but it's not enough to win
Mandzukic is Interesting to Fenerbahce and Galatasaray. It is also claimed by Loco and Milan
Messi wants to finish his career at Barca. Bartomeu believes that Leo will not leave in a year
Gasperini about Atalanta: we Want to reach the Champions League and break the club's record for points in Serie A
Hames can leave Real Madrid for the Premier League for 25 million euros. A year ago, Atletico and Napoli offered 45-50 million euros for him. Real Madrid Midfielder Hames Rodriguez is likely to change clubs at the end of the season