Consumer group MoneySavingExpert.com (MSE) said UK mobile operators were forced to make clearer rules for data roaming within the EU. says it should.
Led by consumer rights advocate Martin Lewis, the group urged his Ofcom, the telecommunications regulator, and the government to implement post-Brexit consumer protection measures. After the deadline expired, we asked for the rules to be tightened.
In a new report, the MSE said that as a string of legal obligations for telcos on roaming ended on his June 30th of this year, businesses will be forced to text rate details to customers who start roaming. I warned you that you won't have to send it in her message. Operate a monthly cap on data roaming charges. Or provide protection against inadvertent roaming.
Some of the UK's largest networks reintroduced data roaming charges inEurope after the UK left her EU.
Lewis said some operators had promised not to reintroduce roaming charges after Brexit, but now they are doing so, encouraging mobile operators to self-regulate.
Our Report urges Ofcom not to rely on voluntary promises. Consumer protection
Martin Lewis
“I don't believe in self-regulation by mobile companies. has promised not to reintroduce European roaming charges, but most of the larger networks have broken that promise," he said.
"Our report therefore asks Ofcom to discredit its voluntary promises. It must reintroduce formal and mandatory consumer protections." 37}
The MSE report also raises concerns about various providers using different definitions of roaming "a day," which causes confusion and risks unexpected costs. says it is offending.
Some operators define a day as his 24 hours from first use, while others define it as 11:59 PM UK on the same day, according to the report. You can only get 1 minute of data before you have to pay again.
This is not explained in the arrival text.
"We should ban daily roaming charges charged for use 'until 11:59 pm' without mentioning which time zone it is." said Lewis.
"Instead, all providers define a roaming 'day' as 24 hours from first use, clearly state it in the arrival text, and require at least 1 We recommend that you warn your customers ahead of time."
