Great Britain

TSB online banking down leaving customers unable to access accounts on payday


THE online banking of TSB has gone down for some customers, leaving them unable to access accounts on payday.

More than 500 users are reporting problems on the Downdetector website.

Overall, 78% are complaining about problems with internet banking, 18% report issues with online banking and 2% are struggling with the website.

Twitter users have also vented on social media this morning, with one user saying: "Currently self isolating so relying on food being delivered but can't access my @TSB account to move money into current account to order any.

"Think it's more than time to change banks, unreliable at best."

While another added: "@TSB mobile app and internet banking down again?

"This happens too often for any bank let alone one as big as TSB #tsb #useless #boycotttsb"

What to do if you can't access your money

If you can't access your money and you need to urgently, here's what to do:

The Sun has asked TSB to confirm when the problems are going to be fixed, we'll update this article once we get a response.

Customers can see if there are any issues with TSB's services by checking its dedicated page on its website.

Here, you can find out what services have been affected, including mobile, online, telephone banking and card payments.

More to follow...

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