Delta passengers said this week they were offered $ 10,000 each to voluntarily disembark overbooked flights. This is because the airline is suffering from astaff shortage,cancellationand is delayed before the busy July 4th weekend.
Inc. technology columnist Jason Aten wrote inthat he was waiting for a Delta crew member from Grand Rapids, Michigan to Minneapolis to take off early Monday morning. increase. Members have announced via the plane's PA system that the flight is "apparently oversold" and the airline is looking for eight passengers to abandon their seats in exchange for $ 10,000 per person. ..
"If you have Apple Pay, you can still get the money," Aten quoted the Flight Attendant.
Delta spokesman Anthony Black did not comment on the cash offer or say the amount paid to passengers in the Friday post, but airline staff did. I have confirmed that I have the authority to provide compensation.
"Compensation is not only a way for employees to manage oversold flights and take care of their customers, but also to ensure that the aircraft departs on time. It's one of them, "he said on the phone. interview.
In April 2017, Delta sent an internal note to employees approving to offer up to $ 9,950 in compensation to travelers who have agreed to abandon their overbooked flight seats. I announced that I did.
Policy changes have forcedDr. DavidDaoout of United Airlines' overbooked flights to make room for the crew. It took place after the scandal involved. Travelers suffered concussion and broken teeth, turning the incident into a public relations nightmare for United.
Aten told Fortune magazinethat he was in a group of eight traveling together to Alaska via Minneapolis, but he and his associates soon I didn't pay to, so I didn't come forward to claim the payment. He knows that the airline needed eight volunteers.
"If I knew I was 8 years old, I just got off. Let's do it, "he told the outlet. "By the time it became clear, four or five had already left."
Aten added that he was "not happy" with his wife missing cash. rice field.
Todd McCrumb tweeted that he was also on an overbooked flight and confirmed Aten's account for the airline's generous offer.
"That's a true story. I was on the plane!" He wrote. "Unfortunately, I was flying with my wife, who has very limited eyesight, so I couldn't proceed with the offer. During the trip, she had to take me closer."
After returning to Boise, Idaho, McLamb explained in a subsequent interview with the KTVBstation that the airline initially offered $ 5,000 but later raised it to $ 10,000. Did.
McClam sounds even more ridiculous. I said I was asking other people, if I thought it was a joke, passengers.
It is unknown how many people gave up their seats, but in the end the flight took off 20 minutes late and landed at its destination on Monday at 7:16 am.
Earlier this week,Delta CEO Ed Bastian was hit by air travel due to a wave of flight cancellations and delays as the industry was tackling a serious pilot shortage and high-flying fuel. Apologized for causing confusion in the cost.
"We apologize for any recent delays or cancellations," Bastian said in a letter shared on his LinkedIn page. "We've spent years establishing Delta as an industry leader in reliability. Most of our flights continue to operate on time, but this level of confusion and uncertainty. Sex is unacceptable. "
At the beginning of the week, Delta warned customers about a" potentially difficult "situation for travelers on July 4. Atlanta-based airlines have taken the unusual step of exempting rebooking fees from July 1st to July 4th, as long as customers maintain the same departure and arrival points.
