Air Canada passengers at the airport were stunned: Two bags appeared to have fallen onto the rain-soaked tarmac after falling out of the baggage carriage.}
Air Canada passenger I took a photo of the two bags at Pearson International Airport around 7pm Monday afternoon. said the passenger.
He observed the debris.
“They sat there for 10 to 15 minutes. The man said:
Airport baggage is handled by multiple airlines that operate outside the terminal.
Which airline handles these dropped bags?
In a statement, Air Canada said "the terminal is being used by other airlines," adding, "It is clear that such a situation should not have occurred. We have processes in place to ensure proper baggage handling and follow up on incidents internally to reinforce these procedures.”
For months, problems at Pearson made international headlines as they faced queues, flight delays, cancellations and baggage problems. provided an update on how we are working to improve
"Aviation systems around the world are facing a perfect storm as they strive to improve operations in the aftermath of COVID-19. But the industry is recovering," he said. He said Aug. 5, President and CEO Deborah Flint.
The struggle for improvement continued on Tuesday.
By 5pm, international flight data company FlightAware showed that 21% of flights departing Pearson had been delayed.
Some of these delays caused baggage congestion as passengers and their baggage were separated at arrival terminals for months.
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