"We sincerely apologize": Air Canada CEO
Air Canada has significantly reduced domestic flights After announcing that, I apologize. The revival of the more normal summer travel season begins in high gear.
This change (mainly a 15% reduction on domestic flights) has caused airlines and airports across the country to suffer from a surge in travel, resulting in a heap of baggage abandonment due to flight cancellations. Because it has become. , Delay and confusion.
"The result was flight cancellations and lack of customer service. This was not intended for our customers or employees. We sincerely apologize," Air Canada said. Michael Rousseau, president and chief executive officer of the company, said Thursday.
"This surge in travel has created unprecedented and unexpected tensions."
At Pearson Airport, lineups and unclaimed baggage are commonplace. , There are a lot of problems.
The airline has announced that about 154 flights a day will be canceled in July and August.
Three routes between Montreal and Pittsburgh, Baltimore and Kelowna and one route from Toronto to Fort McMurray will be temporarily suspended.
According to Air Canada, customers will be automatically notified when a flight is cancelled.
"You can look for alternatives or request a refund if you want," Rousseau said. "Flight suspension" "leads to additional flight cancellations that negatively impact some customers." Said.
Separately, the airline said it is working to reunite the pile of luggage with passengers.
"The airline has relocated the aircraft from the Jetz charter plane and moved the delayed baggage, which is out of control, mainly due to air transport processing and infrastructure issues. "Masu," said the airline statement.
However, these are not the only obstacles to the flow at the airport.
The backlog of about 333,500 applicants awaiting a Nexus membership interview continues to grow.
These memberships allow pre-selected passengers to quickly track customs between Canada and the United States.
The Canada Border Services Agency said it is working with the US Customs and Border Protection to determine when Canada will be. The NEXUS Registration Center will be reopened.
So far, no date has been set to reopen these Canadian offices.
In the meantime, people seeking membership or renewal are being told by the CBSA to apply online.
"If the application is accepted by both the CBSA and the US CBP, the applicant will be invited to schedule an interview as soon as possible at the nearest available US Registration Center."
slaurie@postmedia.com
For Twitter:@_ScottLaurie
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