Article author:
Canadian Press
MONTREAL — Canada's transport regulator says air passenger The complaint backlog is growing as staff shortages confront a summer of airport disruption.
Tom Oommen, Director of Analytics and Outreach at the Canadian Transport Agency, said the quasi-judicial body has more facilitators to help resolve customer complaints against airlines. He said he was looking to hire.
The backlog of complaints ballooned to more than 15,300 in May, as demand surged for two years and a surge in traveler strained airline and airport resources. , increased further from June.
According to Oommen, it takes an average of about 19 business days from the time a complaint reaches the agency's facilitator to resolution, but the file stagnated for about a year before it reached the desk, and the number of cases increased. It is said that it continues.
He said most of the complaints were for flight delays, cancellations and compensation for misplaced luggage.
Omen said one of the staffing challenges facing the regulator based in Gatineau, Quebec, is job retention, according to the Federal Employment Bank. I'm here. Regulators are paying new facilitators $65,500 to $70,700 a year (according to the Federal Jobs Bank).
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