Delaware Dispatchers Save Albanian Boat in English Channel Mix-Up

In an extraordinary display of international cooperation, police dispatchers in Dover, Delaware, found themselves at the center of a maritime rescue operation in the English Channel, over 3,600 miles away. The incident, which occurred on August 27, 2023, highlighted the importance of quick thinking and professional training in emergency situations.

The unusual event began when an Albanian man, seeking help for his brother's sinking vessel in the English Channel, inadvertently contacted the Dover Police Department in Delaware instead of Dover, England. This mix-up occurred due to an internet search result that listed the American police department first.

Recognizing the urgency of the situation, Communications Operator MacKenzie Atkinson maintained contact with the caller while gathering crucial information. Atkinson's recent certification from the International Academies of Emergency Dispatch proved invaluable in following protocols for a vessel in distress.

Simultaneously, Communications Officer Connor Logan initiated international notifications. Within a mere four minutes, Logan established contact with several agencies, including the U.S. Coast Guard, French Coast Guard, His Majesty's Coastguard in England, the United Kingdom's Maritime and Coastguard Agency's Coordination Center, and police stations in Dover, England.

The efficiency of the Delaware dispatchers' response is particularly noteworthy given the complexity of coordinating across international boundaries. The English Channel, spanning approximately 350 miles in length and 150 miles at its widest point, is one of the busiest shipping lanes globally, with over 500 ships passing through daily.

Just 15 minutes and 48 seconds after the initial call, the Maritime and Coastguard Agency confirmed that rescuers were en route to the distressed vessel. On September 5, 2023, Dover police received confirmation that the vessel and all its occupants had been safely returned to the Port of Dover, England.

This incident underscores the critical role of emergency dispatchers and the importance of international cooperation in maritime safety. The Port of Dover, handling £144 billion worth of trade annually, relies on such efficient emergency responses to maintain its operations.

The Dover, Delaware police department has nominated Atkinson, Logan, and two other communications officers on duty during the emergency for a Distinguished Unit Commendation. Their actions exemplify the importance of proper training and quick decision-making in emergency situations.

This remarkable rescue operation, spanning continents and involving multiple agencies, serves as a testament to the effectiveness of modern communication systems and the dedication of emergency service professionals worldwide.

"The caller had conducted an internet search for the 'Dover Police Department' and the first search result on the screen proved to be the Dover, Delaware Police Department. The family member thought they were calling Dover, England but was connected with our agency here in the United States."

As of September 13, 2024, this incident remains a shining example of international cooperation and the far-reaching impact of local emergency services. It also highlights the ongoing importance of clear communication and the potential for technology to both complicate and facilitate emergency responses across global boundaries.