Family paid £336 for a weekend stay in an upgraded room at Pontins for a 'Beyond Disgusting' suite said he refused to stay. The claws on the sofa bed at the 'minging' resort.
Ross Her Murphy traveled from Portsmouth to her Sands her resort in Camber, East Her Sussex on 22 July with his wife and her two young children.
The family collectively described the trip as their "worst" vacation experience. ,according to Sussex Live.
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On a family long weekend staycation they were looking forward to, they said they decided to ditch the resort together after seeing the room.
Mr Murphy said next said like "I went into the room. The bed was broken and the sofa I was supposed to sleep with my wife on had claws on it. Dirt and dust everywhere.
"There were red stains on the pillows. The bed was a mess and looked like it hadn't been cleaned in weeks, if not years." A father of two with two children said: I don't know how people stay there, let alone vacation. You go on vacation for comfort.
"My son said to me, 'How much should I pay to stay there?' I said I needed 50 grand." Not only was his wife unimpressed, the state of the room upset his two children. Ross said: "My son said, 'This is terrible.'
'She asked if I could still go to the pool, and I said I could go swimming in the ocean instead.'
After deciding not to stay at the resort, Ross took his wife and kids to the front desk to complain..Ross claimed the front desk lady sent him to talk about a customer solution
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another available After inquiring about the rooms, Ross claimed that staff had stated that all rooms were the same.
The family left the resort and stayed in separate locations for two nights.
Ross then contacted Pontins for a refund and was told that they could not because Pontins "refused" to give him another room.
He then replied with all his health and safety concerns and said he had received a refund of £3 less than the full amount he had originally paid.
He asked Mr Pontins for comment.
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