Devastated couple say they feel kicked in the teeth after £3,000 Canaries cruise canceled by P&O . Covid-19 Disabled cabin as isolation room.
Wheelchair user Claire Bromley, 58, and her husband Keith, 62, are looking forward to a two-week trip across the Canary Islands at the end of the month. but my dream was shattered. Less than a month before they were due to set sail.
A couple from Silverdale booked a vacation last year but were informed three weeks before she was due to leave that the company's reserved cabin was being used as an isolation room. I say.
READ MORE: Family Dream £1,700 Egyptian holiday turns into 'hell' with 'feces on the floor'
P&O Cruises apologizes for the Bromleys' experience,StokeonTrentLive
I thought it was a joke, but when I realized it wasn't and was told the reason, I was really disappointed. They said they were all fully booked," she said.
"It's really disgusting. Disabled cabins are big for wheelchairs and have walk-in showers. That's not fair.
"We're the 15th If you're on the deck of the 12th and someone gets (Covid) you're not going to move to the 15th floor because it will contaminate the ship and if you get Covid you should stay there in your own hut
P&O Cruises refunded the couple for their trip, but StokeonTrentLive is working to resolve the issue.
However, Claire and Keith then booked a break to Blackpool instead.
Claire also announced that due to health problems, the cruise was canceled. She said she had paid £500 extra for insurance, but that money would never come back.
She added:
"Cruise to Black Going to the pool is just a step."
Claire added that they were given compensation of £400 each, which was due to P&O had to spend on the ship.
"We didn't want to go with P&O again, so we didn't take it," added Claire.
"I feel like they kicked us in the teeth.
“They waited three weeks for her before boarding and then decided she needed an isolation cabin,” she said. A
P&O Cruises spokesperson said: It was due to our Covid protocols that Mrs. Bromley had this experience.
"We are working with her travel agent to resolve this issue so that she can go on her planned vacation."
