An elderly couple burst into tears after being forced to stay in a hotel room they claimed was "not fit for humans." Glenys and Graham Launders paid her £545 for her five night stay at the Coasters Hotel in Skegness, Lincolnshire. After reading positive reviews online.
However, as soon as the two arrived on his Aug. I was attacked by a "dirty smell" like it hadn't been touched in years. Inside, Mr. Londers, 80, and his wife found dirty pillows, greasy kitchen utensils and a dirty toaster. The refrigerator also needed to be cleaned before putting anything in it.
Mrs. Launders, 75, immediately complained to the front desk about the state of the room and broke down in tears over the shocking situation, reports the Mirror..
She explained: My husband is disabled and had a stair lift on the first flight but no stair lift on the second flight which made it difficult to manage. When you finally reach your room and open the door, the smell hits you: it smells very musty and dirty, as if the room hadn't been touched in years.
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The area was perfect as there was a bus stop across from the hotel.I just dropped off my luggage and went out and on the way to tell the front desk about the room
"When I came back later, I opened the window and the smell was still there, so I went downstairs and found it was already closed.
" I squirted out two bottles.
Speaking of which, the problems Mrs. Landers faced in her room were that the bed was pushed against the wall, the pillows were dirty, the utensils were oily, and the utensils were dirty. It was dirty etc.
She said: ``It wasn't until Saturday morning that I actually got to see someone at the reception. I showed her all the pictures, including:
"But there was no offer of a new toaster or proper cleaning of the room. She explained to me that they were short staffed.
We stayed because there were no rooms available or the location was too expensive, but the hotel said they would refund us when we left. Decided to leave and was told a refund would be issued, but they changed their tune. I said "no" to and told Booking.com to sort it out where we booked.It just ruined our holiday.
Mr. Londers added: Being in a hotel meant we didn't have a good vacation.
Regarding the refund issue, the hotel manager told NottinghamshireLive that he had not been asked for a refund "in the right way". Mrs Landers told the news site that she had properly asked the hotel staff for a refund.
She reached out to Coasters Hotel for comment.
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