Last month, a family trip to the Pontins resort at Camber Sands began with disgusted families who didn't stay a night and called it the "worst" vacation experience ever. It's over.
Ross Her Murphy traveled with his wife and her two small children from Portsmouth to her Camber Sands resort and was furious at the accommodations offered.
The family had been looking forward to a long weekend and had visited the resort with high expectations, but were resentful of the experience Sussex Live reports doing.
After paying £336 for food and drink for an upgraded room over the weekend, Ross Murphy was shocked by what he saw and refused to stay. did.
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Ross Murphy)Ross said. There was dust everywhere.The pillows had stains and had red stains.The bed was a mess and looked like it hadn't been cleaned in years, if not weeks.
9 years old and an 11-year-old father of two, said: "You go on vacation for comfort. My son said to me, 'How much should I pay to stay there?' Said he needed 50 grand."
Not only were Ross and his wife unimpressed, but the state of the room upset his two children."
Ross said: "My son said, 'This is terrible.' His daughter was almost in tears. She asked if she could still go to the pool, so she said she could go swimming in the ocean instead. ''
After deciding not to stay at the resort, Ross took his wife and children to the front desk to complain.
Ross claimed that the woman at the reception desk sent him to talk about the customer's solution. It was so rehearsed that she did it.Before I even opened my mouth, she said, 'I have to go to Customer Solutions.'"
Available After asking about a different room, Ross claimed that Pontins had been pressuring him so the staff said all rooms were the same.
The father, who called the resort "beyond disgust", wrote in a document stating how he "rejected" Pontance. I had to sign it. This is your chance to fix the problem.
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Ross Murphy)After refusing to stay at the resort, Ross and his wife sought alternative accommodation and Some Pontin staff helped them.
He recalls: "Everyone was calling around trying to find a place to stay with the kids. Every single staff member was helping with the Airbnb name and getting fired. Their support was appreciated, to say the least."
The family man, who had played in bands and stayed in various types of accommodation, eventually found Rye's Lookout. found a place to stay in , leaving Pontins with him.
Roth and his wife found that Lookout had only one night available for him, so they looked for accommodation for a second night and were finally able to find last-minute accommodation in Brighton. I was.
After returning home from an expensive weekend, Ross contacted his Pontins for a refund and was told they couldn't because the Pontins "refused" to give him another room. .
The father then replied with all his health and safety concerns, stating that he had received a refund of £3 less than the full amount he had originally paid.
Following his experience. , which he was forced to find, costing him more than £700. Of paying for last-minute lodging and eating out, Ross said: "No one should be staying there."[87]
Camber Sands Pontins Resort did not respond to a request for comment.
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