P&O canceled a £3,000 cruise to the Canary Islands just over a month ago. Now we plan to go to Blackpool instead.
Claire and Keith Bromley, from Silverdale (Lancashire), were counting the days until his two-week vacation at the end of August, butvacation plans ended quickly. untie.
The two hopped onto their dream destination last year, so just weeks before their departure date he received bad news from P&Ocruise and was heartbroken. It was getting dark.
But they were even more shocked when they learned the reason for the sudden cancellation.
P&O Cruises instead evicted Bromley's from a cabin it had reserved for use as a Covid isolation chamber.
The company has apologized for the couple's "Covid protocol", but the couple is utterly disappointed with their actions.
Claire - who suffers from muscular dystrophy - told Trent Livehe told Stoke:
"When I asked why, they said it was because they wanted to use the disabled cabin as an isolation cabin. This was really disappointing."
A 58-year-old man said Added: I'm really sick of it.
"Disabled cabins are big enough for wheelchairs and have walk-in showers. It's not fair."
Fortunately, P&O Cruises I have refunded the cost of the trip. They also informed StokeonTrentLive that they are working to resolve the issue.
But it's too late for Claire. Keith instead booked another vacation to Blackpool. Health Problems - no money back, she said.
She added: We were on this
"From going on a cruise to going to Blackpool, it's just a little thing. We've been using them for a long time and they've let us down."
``When we asked for compensation, they said we could get £400 each, but we would have to spend it on the P&O ship. , did not receive P&O and again
"I would not recommend it to anyone. Die. I feel like they kicked us in the teeth.
"They waited three weeks before boarding before deciding they needed an isolation cabin. We are so angry that we want everyone to know about it."
A spokesperson for P&O Cruises said: We are working with her travel agent to resolve this issue so she can get the vacation she was planning. ''
