A luxury glamping spot has been criticized by guests who likened it to a 'jail' or a scene from a horror movie.
His Walnut Tree Glamping at £140 a night in West Vale near Canterburyopened in his April and has so far received a '1 Star' or ' Terrible' online was flooded with reviews of him. Ever since.
However, owner Jane Mapp countered the negative feedback, acknowledging that there were some initial "teething problems" but defending her business and making it a long-term investment. I would like to run a business.
However, Tripadvisor and Booking.com are still littered with reviews about the site by people who have or have not stayed there.
One of her reviews posted on Monday said: The entrance was like The Hill Have Eyes or a horror movie you never want to see again.
Another unfortunate wrote: On site, I hated deflated hot tubs, dirty, cold, and portable toilets.
Many commented that the "disgusting" condition of the site, beds and facilities and that their expectations at the time of booking did not meet reality.
One person said: Says: "I wouldn't recommend this
Another user said, "The facility was filthy, the so called pool had about 100 dead horseflies (not one) The shower was a disgrace.”
While all 4 TripAdvisor reviews rated glamping as 'horrible', Booking.com has several We had positive feedback. I was mostly praising the location and the staff.
On Monday, a guest posted: The scenery is amazing. The hot tub and pool are great.
Another reviewer reported:
Mapp agreed with the positive feedback, stating: "It's a great place. The view is really nice."
"And obviously we had terrible problems with the company and the restrooms. They let us down, and we dealt with them and learned from the reviews.
"We learned from what people asked for.
"We had some bad reviews at first because we had trouble erupting teeth, but now It's gotten some glowing reviews.”
Mapp initially set up the site with six tents using a temporary post-Covid license.
She now asks for permission to complete the plan, but the villagers are not welcome. Villagers claimed that the site was desolating the countryside, causing nearly 50 protests.
They expressed concern about increased traffic in narrow lanes in villages and incidents of excessive noise and anti-social behavior as significant factors.
However, Mapp plans to continue bidding, dreaming of the site running forever.
She told her KentOnline:
The planning application also highlights the fact that campers will boost Starley's village pubs and local shops.
