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95% of our patrons can now access prepaid vending credits – ECG

The Electricity Company of Ghana (ECG) says 95% of its customers can now access its prepaid vending services nationwide.

According to the power distributor, the challenges with its prepaid system have been largely resolved nationwide, and, therefore, customers can refill their empty swipe cards.

Addressing the press on Monday morning, the General Manager for External Communications, Charles Nii Ayiku Ayiku, said he is hopeful that the prepaid services will be fully operational by the close of business on Monday.

“We do know exactly what the challenge is and clearly we’ve solved the problem. We can clearly say that over 95% of our customers are back on so we are still working on the challenges that we have, and as soon as we’re done by close of day, everybody will be able to vend”, he assured.

This led to a series of lamentations on social media by affected citizens who bemoaned the situation.

Regions such as the Greater Accra Region, Volta Region and the Ashanti Region were all severely affected, with locals complaining bitterly about the development.

In the wake of the crisis, Member of Parliament for Ningo-Prampram, Sam George Nartey alleged that the disruptions in power supply were a deliberate scheme to sabotage the current leadership of the ECG and also cover up some rots at the company.

According to the NDC lawmaker, the challenge, which had left many prepaid consumers in the dark for days was carried out by some “criminal” personnel in the institution.

In a post on Facebook on Saturday, Sam George wrote “my information points to a group that has been siphoning over GH200 million, you read that right. Every month! Yes.”

“What we are witnessing is an internal power play to cripple the new MD who has dared to open an investigation into these matters”, he added.

But reacting to these concerns at Monday morning’s presser, Mr Ayiku Ayiku said he cannot confirm or dismiss the allegations of Sam George since he has no information in that regard.

He further added that he cannot substantiate the allegation about the hacking of the ECG’s systems, stressing that, the issue was not sabotaging, but rather a regular disruption.

“The challenge was ICT related. The challenge was technology related but we have the requisite people working for us. The requisite consultants are in place”, he said.

Mr Ayiku, therefore, thanked the staff of the ECG for working around the clock to resolve the issue.

Meanwhile, Sam George has taken down his Facebook post about the alleged cyber attack on the systems of the Electricity Company of Ghana (ECG).

According to him, he deleted the post out of respect for the ongoing audit and maintenance work the ECG is doing to resolve the challenges customers have been facing in buying prepaid credits.

Mr George added that he did not intend to compromise the remedial steps ECG was taking to resolve the situation.

“I have taken down my ECG post out of respect for the work I have just been informed is being done on the matter. I do not intend in any way to compromise the remedial steps underway”, he wrote on Sunday.