'Get your house in order': Regulator puts AGL on notice over dodgy data

Victoria’s energy regulator is considering taking the first steps in pulling AGL’s licence to sell gas and electricity in the state over its dodgy data.

Victoria’s Essential Services Commissions told AGL “to get its house in order” after it was revealed the retailer’s data on performance, customer complaints, hardship levels and customers’ debt was all inaccurate.

AGL provides electricity and gas to around a quarter of Victoria.

AGL provides electricity and gas to around a quarter of Victoria.

Photo: Justin McManus

The ESC is giving AGL a month to provide correct data, warning if it fails “the commission will immediately initiate a review of whether AGL has the technical capacity to operate in accordance with its licence to operate in Victoria”.

AGL currently supplies gas and electricity to about a quarter of Victoria.

It comes just days after the Australian Energy Regulator was forced to pull an entire year’s worth of electricity and gas retailer performance, when power prices were at their peak, due to AGL’s inaccurate data.

ESC chairman Ron Ben-David said the retailer's actions were "profoundly disappointing".


“It is extraordinary to think that AGL, the biggest retailer in the state, can’t even tell us how many customers it has.

“This is not just about data,” he said, “the community has a right to know what’s happening in the energy market and AGL is denying the community that right.”

He said while the ESC is unable to fine AGL, "we won't be hesitating to use every tool at our disposal."

AGL has been approached for comment.

When it commented on its similarly inaccurate data provided to the AER, AGL chief customer officer Melissa Reynolds told Fairfax Media, "AGL has reviewed retail performance data provided to the Australian Energy Regular (AER) and found that some data submitted was inaccurate."

"While it is important to note this is industry data and has no impact on customer accounts or bills, we apologise unreservedly."

In August, the Australian Energy Regulator fined EnergyAustralia and Alinta for providing late or inaccurate date.

Alinta was fined $40,000 and given two infringement notices for providing its figures on the number of small businesses in debt and market performance for South Australia and NSW a year late.

EnergyAustralia was hit with $20,000 in fines and an infringement notice for submitting some of its data 10 months late.

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