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Delayed, Changed, Lost Lobsters: Canadians Share Travel Horror Stories in Flying Frustration

After years away, Eliza Vestariana says her daughter booked a flight from Toronto to Vancouver.

Her daughter can only take a week off from her work during the summer.

Even though she booked more than two months ago, Tariana just recently learned that her daughter's flight was canceled, and Canadians tend to be too familiar. She says.

"This is very painful because I haven't seen her daughter for nearly six years," Tariana said on CTV News. She told ca in her email.

Her story isCanadian Summer Travel Plans, recently on CTV News, including flight cancellations, delays, and lost luggage throwing a wrench. Similar to many stories shared on ca. } Shortage of staff at Canadian airport

There are also reports of sleeping at the airport due to cancellations or delays. A person flying from Newfoundland to Vancouver Island said it took two canceled flights and extra days to get home, and two days for his luggage full of 70 frozen lobsters to arrive. Told.

The answer is CTV News. It was emailed to ca, but not all have been individually validated.

Samantha Van Noi is CTV News. By the time she wrote to ca, she said she had lost three packages that hadn't arrived for more than eight days.

Van Neu, who is flying to Chicago for a trade fair, says the booth material was in luggage and was lost due to the airline's "immeasurable incompetence." increase.

"I'm telling everyone not to fly unless it's absolutely necessary now," she said.

Canadian Kimberly Houghton, who lives in Austin, Texas, said she had three tickets in February for herself, her husband and her son to fly to Toronto to visit her family. Said I bought. According to COVID-19.

"What was supposed to be a fun celebration has turned into a broken heart and disappointment," Houghton said.

She says the airline put her husband on standby because her flight was overbooked.

After she called customer service twice and put it on hold for 1 hour and 40 minutes, she says she was told there was nothing she could do.

"My husband was denied boarding and my son was crying when we left," she said.

Houghton says the bag didn't show up after being asked to check his carry-on baggage due to lack of space in the overhead compartment.

"We had all the valuables, medicines, contact lenses, son's retainers, Invisalign, etc. Some of them couldn't be exchanged for what we needed during our vacation," she said.

She got the bag three days later. Meanwhile, her husband was able to board another plane, but evacuated due to a spill of fuel.

"That was the last breakpoint for my husband. He ran out of everything and asked to return the luggage. They broke the jet fuel and returned the bag, he I canceled my vacation with us and went home, "Horton said.

'Pearson Airport Now Brings People's Worst Things'

Oksana Klausmann booked a trip from Toronto to New York City in late June and a long check-in process Later, she and her daughter went through customs just to discover that they weren't in the flight manifest, even though they had a boarding pass.

From there, she says they were taken to a small room full of other families, children, and the elderly.

She explained that there wasn't enough seats in the room, some were forced to sit on the floor, and there was one small bathroom without soap, toilet paper, and paper towels. did. Klaus Mann says there was no fountain cup.

A few hours later, I received an email stating that my flight was cancelled. The agent then arrived with a pair of police officers to check the situation.

"What happened next should never happen to my daughter and me. Riots, angry people, screams, screams, pushes, and more," she said. .. "It was dangerous, horrifying, violent and hostile. I took my daughter and tried to leave the room full of 200 or more than 300 angry people."

Klaus Mann, who has already booked a hotel and show in New York, says canceling the trip was not an option.

They found a flight with another airline that cost about as much as the entire trip. They went through another long check-in process, but eventually arrived in New York.

Returning to Toronto Pearson, Klaus Mann says that after a significant delay in his return flight, only 15 passengers could leave the plane at a time due to customs congestion.

"Believe me that people weren't happy with it, and some of them started coming powerfully to come from behind the plane to the front to get off the plane," Klaus Mann said. Said.

Frustration continued only when people started waiting for their luggage.

"Pearson Airport is currently causing the worst of people. Not everyone can calm down in this situation and put others at great risk." She said.

"We two Canadians, daughters and moms, go on trips to have fun together and enjoy their time, but never have such an experience. Someone's mistakes or on their own. I paid for not being able to provide the service. Money that can be used for various purposes. "

Wait at Pierre Elliott Tordeau Airport in Montreal, June 29, 2022. People are sleeping on the bench. Canadian Press / Ryan Remiorz

'Defeat and Disappointment'

Lori Weltkamp travels to Greece with her two daughters for three weeks I was planning. She bought a ticket in January and was planning to go straight from Toronto to Athens in late June.

In anticipation of the busy scene at Pearson, she and her daughters arrived more than five hours before departure time, but were put on standby and told to wait for seat allocation at the gate. She says.

Veltkamp says the flight was further delayed because the plane's meal arrived late.

Then she said she was "ravaged" knowing she couldn't fly because she booked a flight via a third party, "basically at the bottom of the list to get out of standby. Was placed in. "

" They hurriedly took us to the gate where we were boarding for Venice, but eight hours in Venice before we flew to Athens. There was a transfer, "she said.

They managed to get on the plane with a transfer in Venice. But five days after the trip, Veltkamp says she hasn't received three suitcases yet.

"We were basically three undressed people who had to buy a new one. We hope to receive our luggage immediately, but very much throughout this experience. I feel defeated and discouraged, "she said.

Canceled Flight and Change Phone

After the July flight from Prince George, British Columbia to Toronto was canceled, Harmor Kbler was online for a refund. He said he was given the option to cancel the flight.

If you select this, the airline states that you would like to charge $ 150 and tax as a penalty.

"Cancellation penalty for flights that have already been canceled," he said. "This is the most ridiculous thing I've heard."

Jamie Boulter and her husband plan to fly from Moncton, New Brunswick to Hamilton, Ontario for a few days in July. I did.

She received an email that her flight was canceled and she received a follow-up explaining how to refund or rebook. Instead, you could fly to Toronto via the airline's sister company. They booked a rental car in Hamilton, which caused more problems.

Vaulter said her only option was to rebook on July 4th, when she was scheduled to return to New Brunswick, or on the same airline that was supposed to cancel. ..

She chose to cancel and was told that the refund would be less than half the amount originally paid. Mr. Vaulter said he failed to contact someone on the airline by phone, online contact form, or social media.

"I paid for 3 nights at the hotel, but I couldn't get a refund when I learned that the flight was canceled. I also paid for concert tickets for two non-refundable shows. "She says. she said.

"The concert was a two-night performance of my favorite band, playing the entire first album in their hometown on the 20th anniversary of the album. This experience will be great for me. Probably, I'm very sour to this experience. "

Pearson has seen some of the worst travel experiences so far this year, but is the director and tripcentral of the Canadian Travel Agency Association. Richard Vanderlubbe, president of ca, states that delays at large airports can lead to smaller airports.

"This is one of the kind of well-tuned drumheads. The system isn't too loose," he told the CTV News Channel on Saturday.

"If a pilot or crew is calling because of illness and people are still ill, the airline will need to scramble to find a qualified pilot for the aircraft. Someone has the problem of changing pilots on different routes to achieve this and reduce the impact on the connection.

After all, he says it's not too much fun for airlines that have to pay for delivering lost packages to people's homes by courier.

Air Canada announced last month that it would reduce flights in July and August byin response to a "lack of customer service"

A spokeswoman will schedule an average of 154 flights per day over the last two months. The most affected routes will be round trips between Toronto and Montreal.

Prior to that, Air Canada operated about 1,000 flights per day.

Vanderlubbe said that while rational, Air Canada's price cuts could affect people's future travel plans, resulting in higher fares.

"As it unfolds, we hope this will decrease, and hopefully it will go wrong in the summer, and perhaps by the time Labor Day arrives. There will be, "he said.

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