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Regulators did not fine airlines for refusing to compensate for canceled flights

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Canadian Press

Canadian Press

People wait with their luggage at Pearson International Airport in Toronto on Friday, August 5, 2022.
People wait with luggage at Toronto's Pearson International Airport on Friday, August 5, 2022. Photo by Nathan Denette /THE CANADIAN PRESS

Montreal — three years after the new regulations came into force , regulators say Canadian airlines have not issued fines related to passenger compensation claims for flight delays or cancellations.

One Gabor Lukacs said the DOT has made it clear that it is reluctant to exercise authority on behalf of consumers.

Travelers are flooded with complaints, both official and through social media, that claims for compensation have been denied after airlines canceled or postponed travel in past airport disruptions. Nevertheless, the fine has so far been waived. Several months.

The National Passenger Rights Charter provides that, if the airline receives notice within 14 days of departure, for cancellation or substantial delay due to reasons within the airline's control, Airlines are required to pay up to $1,000.

However, airlines such as Air Canada and WestJet have refused to pay due to crew shortages, citing uncompensated safety issues as the reason. lead to compensation.

The Transport Canada Act gives authorities the power to investigate businesses or individuals they believe have violated the law, demand documents, search premises, and impose fines of up to $25,000. I can.

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