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Toronto Pearson Airport passengers processing baggage claim backlog

Pearson Airportpassengers do not seem to be able to take a break.

In addition to existing delays and flight cancellations, many are complaining about not being able to find their luggage.

"I have experienced many canceled flights, and now that I'm finally home, my bag is gone," a traveler told Global News. did.

"It feels very disorganized and the customer service line is out of order. And (the staff) are angry with us because we are angry. It's just a desire. It's a loophole of frustration. "

Read more: Half of the domestic flights to the big airports in Canada were delayed and canceled last week

Musician Daniel Dekay has recently returned from a tour in Europe with his band Exciter.

Like many travelers, he says it takes a few days to retrieve his luggage.

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"Three days later, they had enough time to throw my bag into the oversized door, so I think I was sitting there. "He said.

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"My guitar sat beside me among many other things. Strollers, bicycles. , Talking about a large cardboard box. ”

Read more: Toronto Pearson Airport stops random COVID testing in delay

The Greater Toronto Airport Authority said, "In cooperation with the airline, unclaimed bags have been removed from the carousel and for bags on other flights. We've made it strolled in the baggage hall to make room. "

"Airlines are responsible for reuniting passengers with luggage."

In the face of labor shortages, the federal government has 850 people to help with delays at the airport. I hired a new screening agent.

Read more: The government has become "impaired" due to a surge in travel at Toronto Airport: Former airline "We, the federal government, have added resources under our jurisdiction, and now airlines and We are cooperating with the airport. "

For DeKay, ask travelers caught in the baggage backlog to go to the airport with their passport and boarding pass and look for it instead of relying on the airline to ship the baggage. I'm giving you advice.

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He considers that anyone considering flying should only carry carry-on baggage, if possible. He added that he should invest in tracking equipment such as: Apple's AirTags allow you to monitor your items in case they are lost.

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