Canada

TransLink shuts down credit card payments on Compass Card machines after 'suspicious activity' reported

TransLink hit by mysterious activity on computer network

People come and go from Broadway Skytrain and bus station in Vancouver, B.C., August 24, 2020.

TransLink is working with law enforcement agencies to try and figure out what lead to “suspicious activity” across its computer network on Tuesday and Wednesday.

In a prepared statement, TransLink said it was “continuing to investigate the suspicious activity detected on our network yesterday morning. Given this is an active investigation involving law enforcement authorities, we will be limiting our comment at this time.”

As a result of the suspicious activity, TransLink banned the use of credit or debit cards on its Compass Card vending machines. These machines are now cash only.

Passengers can use credit cards at tap to pay fare gates.

“TransLink is working to restore full system functionality as soon as possible,” the statement read. “We apologize to our customers for this inconvenience and will provide further updates as more information becomes available.”

All transit services are still operating.

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