logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo logo
star Bookmark: Tag Tag Tag Tag Tag
Great Britain

Couple promised swanky hotel luxury on £1,800 Jet2 holiday got this dingy ‘broom cupboard’ instead

A DISAPPOINTED holiday maker shared shocking pictures of the snazzy room he was promised on the Jet2 website and the drab reality.

Peter Smith posted a snap showing a room "oozing Greek chic and sophistication" including jazzy modern lighting and wall decorations.

The health and safety manager then shared his own snap of what his room was actually like - with the bed pushed into a corner, beige sheets, and a contrasting lack of atmospheric lighting.

Peter, 56, described the reality he found at the Gaia In Style, Tingaki, Kos, as like a "hostel".

He says a rep later admitted the room had been used as a "cleaning store".

He and his wife, Amanda, paid £1,800 for their all-inclusive 28th wedding anniversary getaway with Jet2.

Peter, from Thurlton, Norfolk, took to Jet2’s Facebook page to post the pictures, writing: “First picture is from your website and what I booked, second picture is what I got after apparently being 'upgraded' to a sea view room.

Our room is like a room in a hostel compared to the picture on the website

Peter Smithin a complaint on Facebook

"I know not all the rooms will be identical but our room is like a room in a hostel compared to the picture on the website.

"Spoke to customer service and the hotel, got nowhere.

"We are putting up in it as we're only sleeping in the room, but feel we have been tricked."

Speaking today, Peter said: “The hotel were adamant that this was their standard room and suggested the only difference was the colour!"

Peter, who described the rest of the hotel and Jet2's handling of his complaint as "superb", added: "It has been suggested by the Jet2 rep [it] was an old cleaning store room.

"It is quite unbelievable that the hotel could create and suggest that the first room is the same as the others.

“Jet2 noted that the first room must not be allocated to their customers.”

A Jet 2 spokeswoman said: “Our team has been in touch with Peter and moved him to another room, which he is happy with.

“The images on our website accurately represent the different types of room available at this hotel.”


We pay for your stories! Do you have a story for The Sun Online news team? Email us at tips@the-sun.co.uk or call 0207 782 4368 . You can WhatsApp us on 07810 791 502. We pay for videos too. Click here to upload yours.

All rights and copyright belongs to author:
Themes
ICO