DPD has been voted the 'best' parcel delivery service in a Money Saving Expert poll.

The poll by the consumer website ranks the services, including the likes of Yodel, DHL, Royal Mail and Hermes from the best to the worst.

MoneySavingExpert.com (MSE) has now revealed the results of its latest poll, ranking parcel delivery firms’ performance over the last year.

More than 11,000 MSE users voted in the annual poll, which asks those who've used specific couriers to rate their experience.


This year, DPD Local ranks as the best delivery firm for the first time, ending sister company DPD’s seven-year winning streak – with the previous poll winner now finishing in second place. Both firms improved on last year’s poll results.

In general, MSE users’ feedback on firms was slightly more positive than it has been previously, after a hugely difficult year for parcel delivery firms – which have been an essential supply line for many stuck at home.

Overall, 10 out of 17 firms were rated better by MoneySavers in this year’s poll compared to last year’s – with the proportion of 'great' votes across all firms increasing from 43% to 45%, and the proportion of 'poor' votes dropping from 22% to 20%. DHL Parcel UK (formerly Ipostparcels) saw the biggest improvement in scores, jumping from bottom place in 2020 to 11th place in this year’s poll.

At the other end of the scale however, CitySprint and Yodel received the poorest ratings from MoneySavers. At the bottom is CitySprint, with just 11% rating it 'great', while Yodel remains in the bottom three for the sixth year running.  See below for the full results.

Steve Nowottny, news and investigations editor at MoneySavingExpert.com, said: "There's no doubt that it's been a really tough year for parcel delivery firms – they’ve had to grapple with a surge in demand while dealing with the considerable practical challenges of delivering in a pandemic. Many couriers have done a sterling job in difficult circumstances, and that's perhaps reflected in the improved scores many firms received this year.


"Yet the poll results also reveal marked differences in how firms were rated, suggesting that while some firms have been really delivering, others too often fall short.

"When you order something, in practice you may have little choice over which firm delivers your goods, as this is frequently decided by the retailer. Generally, you have no direct relationship with the delivery firm, as the retailer's their employer. But consumers do have rights when firms don't deliver – and you should use them.

"If you're unhappy with a delivery or it simply didn't arrive, complain to the retailer – that's who your contract's with, and it's up to the retailer to put things right. Ultimately, if retailers get lots of complaints, they will force firms delivering parcels on their behalf to up their game."

Parcel firms ranked from best to worst – as voted by MSE users

Poll ran in early January and asked users to rate their experience over the previous year.

Order calculated by 0 points per percentage point for 'poor', 1 for 'OK' and 2 for 'great' – firms ranked from best to worst. 11,440 people voted – they could vote for more than one firm. Figures may not add up to 100% due to rounding. (i) Not always used by Amazon. (ii) CollectPlus stopped making its own deliveries in Oct 2020; it now only provides drop-off and collection services for other parcel delivery firms.

                                                                                                                                                                                                                                                             
2021 poll ranking Delivery firm (2020 poll rank) 'Great' (2020 poll result) 'OK' (2020 poll result) 'Poor' (2020 poll result)
1 DPD Local  (5) 71% (56%)20% (28%)10% (16%)
2 DPD  (1=) 68% (63%)24% (26%)8% (11%)
3 (i) Amazon Logistics  (4) 61% (52%)34% (39%)6% (10%)
4 Royal Mail  (3) 49% (55%)36% (36%)15% (9%)
5 DHL  (6) 43% (41%)46% (46%)11% (13%)
6 (ii) CollectPlus  (1=) 41% (61%)46% (30%)13% (9%)
7 FedEx UK  (8=) 40% (41%)44% (45%)16% (15%)
8 UPS  (7) 42% (42%)39% (42%)18% (16%)
9 Parcelforce Worldwide  (8=) 41% (41%)42% (43%)17% (16%)
10 APC Overnight  (10) 33% (33%)46% (46%)20% (21%)
11 DHL Parcel UK  (formerly Ipostparcels) (17) 31% (13%)45% (45%)23% (42%)
12 UK Mail  (11) 27% (29%)50% (52%)22% (19%)
13 TNT  (12) 23% (23%)52% (55%)25% (22%)
14 Hermes/MyHermes  (14) 35% (29%)26% (24%)39% (47%)
15 DX  (13) 25% (21%)43% (45%)32% (34%)
16 Yodel  (16) 23% (21%)36% (32%)41% (46%)
17 CitySprint  (15) 11% (13%)58% (51%)31% (35%)