"Passenger got impatient and threw a baguette at a member of staff", an alert, sent from Upper Crust in Terminal 1, says.
Disruptive behaviour at Manchester Airport can vary from the violent to the absurd - and it's not always fuelled by alcohol.
Now staff across the bars, shops, security and gates are using a new live reporting system, to tip each other off about potentially troublesome travellers.
They subtly scan a QR code with their phone, creating an incident report, which is then circulated across the network.
It could be the stag-do necking pints before they've set off, or the couple who have had a bust up in Terminal 3.
Either way, workers are monitoring what's going on, in an effort to clamp down on antisocial behaviour at the airport.
And, so that they are prepared to deal with larger groups with the potential to get out of control, police are being tipped off in advance about group bookings on budget airlines to 'problem' destinations - like popular resorts in the Balearics, Costa del Sol and Canaries.
In the case of the passenger who threw a sandwich, an incident which unfolded when the M.E.N. visited last week, details were sent on to security and no further action took place.
But the reporting system could prevent unruly travellers from getting on planes and causing hell for flight attendants and fellow passengers.
In the last year, the Manchester Evening News has reported on a number of cases of mid-flight chaos - from a man who threatened to kill everyone on board, to a passenger who tried to to open a plane door, and a woman so drunk the plane had to turn back.
Lauren Sian, who previously worked as a flight attendant, wrote about what she deemed to be a 'worrying growing trend' of passengers becoming too intoxicated to fly.
Lauren was a passenger on a Jet2 flight in April 2017, when police had to offload 23 stag party members from a Prague-bound flight.
In an open letter to the airport in July , she wrote: "How many security measures are being circumvented, from them entering the airport until boarding the plane?
"Were they already drunk when they arrived at the airport? Did it happen at one of the numerous bars? Duty free alcohol? Has anyone at Manchester airport investigated and put in measures to prevent this from happening again? What are those measures?"
Manchester Airport say incidents like the ones outlined above are rare, and are actually decreasing. In March 2018 there were 1.15 incidents of antisocial behaviour per 100,000 passengers. In March 2019 it was 0.53.
and that there are a number of tactics in place to crack down on disruptive behaviour.
As well as the live reporting network, they've introduced other measures - like selling bottles of alcohol in sealed bags at duty free shops, to deter anyone from drinking the contents, which is actually a customs offence.
Single shots, which used to be placed next to the counter in shops, have also been moved to the upper shelves.
And four pint pitchers, which some people would try to drink whole by themselves, have also disappeared from bar menus.
A lot of this is about sending the right message, we're told.
For a number of years, airport police have also run a 'yellow card' system - in which a passenger is given a warning card if their behaviour is deemed inappropriate.
PC Martin Sharrocks is a liaison officer for Jet2 and Ryanair - which 'tend to have some of the problem destinations', he says.
His jobs involves working closely with the airlines to tackle problem passengers.
"Jet2 send through to me in advance, for example, Friday morning Ibiza flight 6 o'clock, I've got a group booking of 60 males, 15 males, seven females, I've got all that information prior to Friday morning.
"Ryanair via Swissport send me through all the timed flights of the destinations which we know - your Ibiza, your Malaga, your Tenerife - that attract particular groups that cause problems," he says.
There are more officers on duty on Thursday and Friday mornings, a particularly busy time for budget flights carrying large stag and hen dos.
Officers leave the police station in the morning, and chat to the traffic marshals, who flag any potential troublemakers.
PC Sharrocks gives an example of the kind of incident that might be reported by the marshal.
"I had a minibus pull up, all seven or eight lads fell out, 'oh they smell of alcohol when they opened a side door. Look at all the bottles they've left on the side there'. That's my first heads up, that's my first interaction.
"I'll ask if they knew who they were flying with. They've been warned, they need to sober up."
Check-in staff might then have a word with the group, he says. If needs be, PC Sharrocks would follow the group through the airport.
He might sit with the group and explain the yellow card system, or might warn them that their baggage is going to be on-stand by so they can remove their cases quickly if they can't fly.
"Once they realise they could lose their holiday money and all their mates are going to carry on their holiday, and they are going to be left behind with their tails between their legs, it does have an impact", Chief Insp Andy Sutcliffe says.
After a number of checks and balances throughout the journey, the final decision about whether people can board is made by the captain.
Manchester Airport Group has also signed up to Best Bar None accreditation - a Home Office backed scheme to tackle alcohol-related incidents.
Starting in September, bar staff will be given training on how to manage conflict situations and how to manage a refusal.
Cameron Gray is spokesman for the One Too Many campaign , which provides visual reminders across the aircraft about the penalties passengers face if they are disruptive.
He says part of the problem is that budget airlines are under a lot of pressure to do quick turn-arounds, and problem passengers can be missed.
"(It's) part of the ongoing challenge, especially for some of the low cost carrier airlines where you get groups that have turned up to the airport probably not in a fit state to fly and ideally they would have been challenged at check-in stage.
"Often there's a lot of pressure on that particular model of airline to get those passengers processed as quickly as possible, get them airside, get them on board.
"Staff don't always feel like they've got the ability to take charge of a situation early on. That's something that everyone is trying to work with those low cost carriers on," he says.
An added issue is that, like at the entrance of a nightclub, someone might present themselves as being more sober than they are in the terminal, then become rowdy on the aircraft.
That's why the live reporting system is so important, so staff flag any behaviour which causes concern early on.
It's about working together collaboratively so no one slips through the net.
The criminal courts also have a role to play, in sending out the right message with tough sentences, police based at the airport say.
Chief Insp Sutcliffe flags up the recent case of passenger Adam Whittingham, who was sentenced to 20 months in prison earlier this month, after knocking a fellow passenger's tooth out during a flight from Morocco to Manchester.
The 32-year-old then punched and bit a police sergeant upon landing.
"It sends a message out, that if you are drunk and abusive on an aircraft, you are going to go to prison.
"That's something that we can try and influence through the Crown Prosecution Service, but at the end of the day it's the judiciary that needs to give those sentences that act as a deterrent."
Do other measures need to be introduced - such as restrictions on licensing hours, to discourage a culture in which people think their holiday starts with a 7am pint in the departure lounge?
It's not that simple, we're told.
"We don't really see it making a difference", Cameron says. "If someone is really determined to drink to excess as part of their airport experience, they are going to find a way to do it.
"If an airport, for example, bans alcohol consumption between 8 and 10, that means for a two hour period people who do want to drink too much are going to find illicit ways to do it.
"It's actually much easier to have them in a setting where you can see them drinking alcohol, it's a lot easier to intervene and engage with them and de-escalate, so you're not finding yourself in a situation where you are picking up the pieces at the end."
Plus, it seems unfair to stop the vast majority of people - who do behave themselves - from enjoying an innocent drink, he adds.
It's the issue at the heart of the debate on what action should be taken to deter antisocial behaviour at our airports - introduce blanket measures, and you could be punishing the majority who do know how to behave themselves.
A Manchester Airport spokesman said: “Schemes like Best Bar None are taking place across all of MAG’s airports, where our retail partners demonstrate the highest standard of responsible alcohol sales.
“Initiatives like this sit alongside new technology that allows airport, airline, bar and retail staff to make each other aware of any potential disruption caused by excessive alcohol consumption, to allow airlines to refuse passengers to board aircraft.
“We also have staff on hand acting as ambassadors to remind passengers of their responsibilities. Since implementing these measures we've seen the number of incidents across our airports declining.
“This ongoing focus reflects the fact we remain clear that any form of disruptive behaviour, whatever the underlying cause of it, is unacceptable.
“We continue to work closely with all our partners, especially Greater Manchester Police, to ensure the actions of the tiny majority do not spoil the travelling experience for the overwhelming majority of our customers.”
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