Perhaps the only downside to going abroad is the following phone charges. This usually gets us slapped when we slip into the roaming charges wild hole. One man who took costs to new extremes said he had traveled seven days in Europe and when he returned to his home country of Ireland he was faced with a hefty bill of €91,000 (£77,000). , was shocked.In an Irish Mirror report
TikTokhe said: A message he received from phone provider Three revealed that it took him less than two weeks to prepare the costs.
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The message reads: was written. xxxxxx is now available at 3.ie/Mt3.
"The invoice is due on August 29, 2022 and has a total amount of EUR 91,070.83." Three customer Otavio admitted that he wanted the ordeal to be a "joke".
TikToker took matters into his own hands, contacting him live on the provided phone in his chat to discuss the Gobsmacking charge worth around £77,000.
"This was a mistake and I decided to talk to support," he said. The
team seemed eager to help, but the only solution they could offer was credit.
Customer Service His Agent Sirajuddin said: "I checked with the team and they approved about €62,800 in credits."
The amount of credit seemed incredibly generous, but he still told Otavio he had €30,000. I had an invoice.
Image:
tiktok.com/@otavio.0ta)Image:
tiktok.com/@otavio.0ta)he wrote: "Excuse me, are you kidding me? I have to pay 30K for 7 days of roaming.
"Anyway, I'm just a simple cleaner. We don't have this money, even if we do."
the customer service agent replied.
The customer refused to pay a large fee even though the agent assured that the price was the "maximum amount of credit" they could offer.
Conversation He concludes by saying, "Even with this 'tax credit,' I'm not going to pay for it.
"It's like paying for 30 news iPhones. That's ridiculous." In a follow-up video from
, Three apologized and increased the amount charged after Otavio went a step further by filing a formal complaint. has been reduced to
This means that his original cost limit of €91,000 has been reduced by 1000%, leaving the customer with an affordable price of just €91.19.
As a sign of goodwill and sorry for the inconvenience, the company gave his Otavio his iPhone 13 128GB as a free upgrade.
A spokesperson for Three Ireland emphasized that data his roaming charges differ whether he is within the EU or not.
They also confirmed that roaming charges for men were "intended to be removed on a one-off, good faith basis." Tells Miller: “If a customer uses data roaming outside the EU, as in our case, roaming charges will be incurred.
"You have been sent a text message stating that you are outside the EU. A link to where you can access prices in your destination country. Customers will An additional text was also sent stating that the data roaming limit had been reached, the customer was given the option to remove this limit in order to continue using the internet while roaming and the customer chose to do so. Three are in negotiations with their customers about this and intend to remove these roaming charges on a one-off, good faith basis:
"Customers are entitled to Please familiarize yourself with the methods and local roaming charges upon arrival at your destination.We encourage you to contact Three's customer care.If you have any questions related to the use of your data, please contact our team at any time. Please."
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