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NWC says customers more compliant since it stopped writing off their debt

National Water Commission (NWC) President Mark Barnett says there has been a noticeable improvement in compliance among customers after it took the decision to no longer write off their debt.

The NWC has been on a drive to cut its losses, including ramping up disconnection efforts across the country.

But speaking Friday on the Morning Agenda on Power 106, Mr. Barnett said, while the compliance rate has improved, it is still below the 92 per cent monthly target. 

He said the company's average compliance rate is about 85 per cent, with 88 per cent of customers paying their bills in August. 

According to Mr. Barnett, the company will continue to use various strategies to encourage customers to pay. 

He said there are signs the company will further reduce its financial losses in the 2022/2023 financial year. 

The NWC posted a loss in its last audited financial statement, but Mr. Barnett noted that the loss was reduced compared to the previous year. 

He said the 2022/2023 financial year appears to be "moving in the right direction" with "improved surplus so far". 

The public bodies report tabled in February showed that the NWC is looking to rake in an additional $3 billion in revenue this financial year. 

But despite the increase in revenue, the company is expected to rack up a $1.7 billion deficit.

This is a reduction from the $1.9 billion deficit recorded during the last financial year ending March 31.