Philippines

PLDT Fibr Users Urged To Report Fishy Internet Disconnections

PLDT Fibr Users Urged To Report Fishy Internet Disconnections

PLDT FIBR USERS – PLDT Inc. recently urged its Fibr-subscribed users to report sudden disconnections in their vicinity.

PLDT FIBR USERS

According to Interaksyon, the firm suspected that this might have caused by alleged erring contractors who illegally free up ports.

The firm said that it has received reports of some customers that were being disconnected from Fiber due to improper installation of new ports for pending applications.

It added that it will not tolerate its modus and has urged its Fibr costumers that its network and legal teams are currently probing the case.

PLDT said that it will take necessary actions against contractors who are caught to be involved in the said illegal practice.

“If you have experienced anything like this, please send an e-mail to [email protected] Thank you,”

The firm’s statement came from an advisory on its official Facebook page, which you can check right here:

Based on the report, its advisory came after some socmed users reported that their fiber connection disconnected without notice.

A netizen also shared the same incident four weeks ago and sought for the firm’s assistance. The technician reported to the netizen that someone disconnected their Fibr connection.

The netizen’s connection restored two weeks after but now, it was their neighbor who got disconnected.

“Same thing daw ‘yung nangyari sa kapitbahay namin, nung (may) nag-check ng technician sa end naman nila, saying na tinanggal ‘yung kanila at pinalit ‘yung samin, and ‘yung previous na technician na nakausap nila.”

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