Thousands of flights delayed or canceled
Airports and airlines arestruggling to keep up with increased demand. He said the frequent flight delays and cancellations in the United States were "unacceptable."
In a letter on Thursday, Mr. Buttigieg said he had written letters to nine of the country's other major airlines as well.
An estimated 24% of domestic flights were delayed and 3.2% were canceled in the first half of 2022, according to the letter.
To assist, the Department of Transportation iscreating a website that clearly displays each airline's cancellation, delay and refund policies — ahead of Labor Day weekend. We plan to publish it. Said.
"When passengers experience cancellations and delays, airlines need to provide clear and transparent information about the services they offer to address the costs and inconveniences resulting from these disruptions." There is,” said Buttigieg.
He also urged airlines to offer meal vouchers to customers whose delays were longer than his three hours and that they had to stay "within three hours" for flight disruptions. We asked them to provide accommodation for customers who had to. Career control.
"Regardless of the cause of the delay or cancellation, the Department of Transportation expects airlines to provide timely and prompt customer service during and after flight disruptions." said the Chief.
In response to the letter, industry group Airlines for America said in a statement that U.S. airlines were facing a range of challenges in the wake of the pandemic, including a "tight labor market." . However, the airline said it was willing to work with the Department of Transportation and was acting in accordance with federal regulations.
A4A noted that US airlines gave customers a total of $21.8 billion in cash refunds in 2020 and 2021.
A4A also said weather and the National Airspace System caused his 63% of flight cancellations in his first five months of 2022. Airlines have also cut summer schedules so they can maintain customer confidence.
"The operator is committed to providing the highest level of customer service and he looks forward to working with DOT to continue to provide transparency to travelers." he wrote A4A.
CBS News has reached out to several major US airlines for comment. Alaska, American, Hawaiian, JetBlue, Southwest, and United all point to the A4A statement.
Over the past few months, US airports have seen a sharp increase in the number of travelers boarding flights for TSA screening. However, the rate of flight cancellations has risen by almost a third from the same period in 2019, and the rate of delays has risen by almost a quarter, according to Associated Press. reporting.
Airline blames Federal Aviation Administration for delay caused by but FAA says airline is physically unable to support pilots who claimed to be flying on schedule, and , complained to airlines about the increased workload and flight hours they claimed could be a safety issue. denounced . Meanwhile, just before his 4th of July weekend, also dubbed "Airmageddon," CBS Newsreported that passenger complaints against the airline had led to his 2019 reported a 300% increase compared to
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Sophie Reardon is a news editor for CBS News. Her contact is sophie.reardon@viacomcbs.com
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